Although we check all merchandise for defects and damage prior to shipment, it is the buyer's responsibility to check the merchandise upon arrival to make sure it is free of any defects. We are not responsible for any items once they have left your store. Should you find any item to be damaged or defective,Please call us at 213-748-1211 within 7 business days from the order delivery date. Please include the order number in the subject heading and attach pictures of any defects or damages. We do not accept any defect claim after the 7-day period is over. If you are not satisfied with your product, you must request to return your merchandise by phone within 6 business days from the confirmed order delivery date. All packages must be unopened and include original manufactures' packaging and original label. Customers will assume return shipping costs and a 25 percent restocking fee for items that are not damaged or defective.